All return requests must be made through Email. Please Email: firstname.lastname@example.org for request a return. Returns received without notification will be refused. Please read our Return Details below.
Brick & Mortar Store:
6501 South CongressSuite 1-101
Austin Texas 78745
NO RETURNS WILL BE ACCEPTED FOR:
- CLIPPER/TRIMMER BLADES
- RAZORS/RAZOR HOLDERS
You may return an item within 7 days of the shipping date as long as it has not been used and all accessories and packaging must be unopened and undamaged. Items must be returned within 7 days of the delivery date. Return shipping charges will be paid by the customer.
If the inspection of the item reveals the item to be used, any packaging damaged, or any items missing, the return may be denied. The customer will be responsible for the cost of the return shipping of the item back to the customer.
Returned items must have a copy of the sales receipt and all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition. Returns must be packed inside a shipping carton with adequate packing.
All defective electricals are to be sent to the respective manufacturer for warranty service.
EXCHANGES for other items are not available at this time. In order to exchange for another item, the item must be returned and refunded and a new order must be placed for the desired item
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Prices are subject to change without notice. Prices may differ Online vs In-Store. We reserve the right to limit quantities and are not responsible for printing errors. Some illustrations are for representation only and may not reflect the actual look or size of the product offered. Some items incur an additional delivery charge. Item stock may differ and some items that show to be in stock may be realized to be out of stock during the order picking process. No reproduction by any means is allowed without written permission of Barber To The People Supply.
PLEASE NOTE: ON THIS WEBSITE, WE DO NOT PROVIDE SHIPPING OR IN-PERSON PICKUP. IF YOU WOULD LIKE YOUR ORDER SHIPPED OR TO SHOP IN OUR BRICK & MORTAR STORE > CLICK HERE
Mobile Truck Supply Delivery
Delivery is free on orders above $25. Delivery guaranteed before end of day on your shop’s route day!
BTTP mobile supply truck offers delivery to the city of Austin and the surrounding areas only.
The truck only goes out on Tuesdays and Thursdays, below you can see the delivery routes and days.
Prepaid deliveries are available for delivery on the day your zip code falls on the route. The two routes are decided North and South.
North of the River:
The Mobile Truck goes out on Thursdays for this route. Cities we serve this day are the following:
- Round rock
South of the River:
The Mobile Truck goes out on Tuesdays for this route. Cities we serve this day are the following:
- San marcos
- New Braunfuls
We do not offer international delivery at this time.